Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:AJAX based Rich User InterfaceActive Directory (LDAP), vBulletin, ModernBill integrationViewShare feature allowing you to guide your clients in realtimeStaff to Staff Voice ChatsSLA's, Work Schedules and EscalationsDetailed Reports and AnalyticsMicrosoft® Outlook® IntegrationTeamwork module allowing you to create shared Events, Contacts and TasksIG-Kayako
Kayako SupportSuite is posted on May 10th, 2007 by admin. This post is filed under: Uncategorized .
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